Frequent questions and answers
Because we wonder all day around
Sentient.email is a SaaS product that integrates with your Gmail account to scan your inbox for emails with titles that match a specified regex pattern. Once identified, the email sentiment is analyzed and an AI-generated response, powered by Chat GPT-4, is sent based on the prompts you provide.
To integrate sentient.email with Gmail, you need to provide your Gmail IMAP configuration, which requires an app password.
Here's how to create an app password for your Gmail:
1. Make sure you have 2-Step Verification set up on your Google Account.
2. Go to your Google Account.
3. Click on "Security."
4. Under "Signing in to Google," select "2-Step Verification."
5. Scroll down and select "App passwords."
6. Provide a name to identify where you'll use this app password.
7. Click on "Generate."
8. Note down the 16-character code that appears on your screen.
9. Click "Done."
Remember, if you're facing issues in creating an app password, it might be due to specific account configurations or restrictions.
Absolutely. All SMTP passwords and sensitive information provided are encrypted using Key Management Service (KMS). The only decryptor is our email replyer, which is not publiclly accessible. Our database is also not publiclly, and is only accessible through our shared AWS VPC.
Sentient.email scans your Gmail inbox every 30 minutes to identify emails matching the specified regex pattern.
Reply counts reset daily at midnight EST.
Sentient.email will not reply to emails where the From matches your email, this is to protect sentient.email from itself so it doesn't reply to iself twice. We will release a test reply button in the future.
Once the system identifies emails matching the regex pattern you provided, Chat GPT-4 performs sentiment analysis to understand the tone and context of the email. Based on this analysis and the prompts you've set, a tailored response is generated.
All email responses generated and sent through sentient.email are stored and can be viewed in the "email history" section.
If there's any suspected malicious use of your sentient.email account, it will be immediately blacklisted for your protection. In such cases, reach out to [email protected] for guidance and further assistance.
Currently, sentient.email has been tested specifically with Gmail. Ensure you have the necessary Gmail IMAP configurations to utilize our service optimally, But if you know your configuration works, give it a try and we'll bring offical support to all email providers as they come.
Yes, the AI responses are generated based on the prompts you provide. By tailoring these prompts, you can guide the AI in crafting responses that suit your needs.
If you are logged into such accounts, you might not find the option to add an app password due to specific account configurations or restrictions set by the organization.
For any further queries, feedback, or support, please reach out to [email protected], and our team will be happy to assist you.